FAQ

MAY I USE YOUR IMAGES AND CONTENT?

We are happy to provide high resolution photographs and answer any questions you may have, please do not use our images and content without our permission.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

Please contact us HELLO@LALAGRACE.COM should you wish to use any of our images or content or make reference to laLa Grace publicly. Failure to do so may result in copyright infringement.

To ensure an easy approval process please be sure to let us know the form of media (ie: print, online, blog, marketing piece, newsletter, store catalog etc), how our image(s) or content will be used and the anticipated size of the image(s) that will be used.

Upon approval, your image(s) will be sent to you within 36 to 48 hours.

Please note that each image or content request is taken into consideration based on the purpose and placement of each item. All image requests may not be approved.

PRINT MATERIAL
Once approved please submit the final printed piece to:

laLa Grace
42395 Ryan Rd, STE 112-635
Ashburn, VA 20148


ONLINE MATERIAL
Once approved please submit a link to HELLO@LALAGRACE of the online material. All photos and content must be credited to laLa Grace and hyperlinked to https://lalagrace.com/. Failure to do so may result in copyright infringement.

Please make time in your schedule to allow for these requests.


COPYRIGHT & TRADEMARKS
laLa Grace® and lalagrace.com are properties of 11 Grace, LLC.
laLa Grace® is a registered Trademark and is protected under worldwide Trademark Laws.

In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from laLa Grace.

All third party names, trademarks and copyrights are properties of their respective owners.

 

WHEN WILL MY ORDER BE SHIPPED?

All orders are usually Shipped within 3 to 5 Business Days. For more information about shipping visit our CUSTOMER CARE page.

 

WHY IS SHIPPING SO EXPENSIVE?

We understand that shipping is expensive and we too wish that was not the case but our rates are set by USPS or whichever carrier you choose at checkout (we have no control over rates). 

We use an application known as Real Time Carrier Shipping so you are only charged exactly what the carrier charges to ship that item. Shipping rates are determined by where you live, weight and size of the package and the shipment method (ie: First Class Mail, Priority Mail, Express Mail, etc).

Effective  January 17, 2016, the U.S. Postal Service (USPS) increased shipping rates between 9%-12% for Domestic Shipping  and 11%-21% for International shipping. You can visit USPS.com or UPS.com for more details.

 

WHAT IS YOUR REFUND AND RETURN POLICY?

For information about Refunds and Returns visit our CUSTOMER CARE page.

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Of course. For more information about shipping visit our CUSTOMER CARE page.

 

DO YOU ACCEPT WHOLESALE ORDERS?

Yes! Please visit our WHOLESALE page or email us WHOLESALE@LALAGRACE.COM for more information about wholesaling.

 

DO YOU ACCEPT CUSTOM ORDERS?

Unfortunately due to our design and production process as well as the demands of our business we are unable to offer custom design services for individual orders.

 

WILL YOU MAKE A PRODUCT DONATION TO CHARITY?

Absolutely! We are so grateful to be able to do what we love for a living and are big believers in giving back to charities and organizations that work to make this world a better place for all of us.

For more information about our charitable contributions as well as our Grace Notes program please visit our CHARITY page. If you would like to discuss a product donation with us please contact us HELLO@LALAGRACE.COM.

Please note that we reserve the right to decline any charity request at any time for any reason.

 

DO YOU PRINT YOUR PRODUCTS YOURSELF?

No. We strive to deliver the highest quality products and use only the best materials and professional printers. We spend a great deal of time researching paper, printing methods and packaging prior to launching our products and are committed to providing our customers with products that we can be proud of.

 

WHO STYLED YOUR PHOTOS?

Our Creative Director.